Partner Directory
ITS partner program is to assign Solutions Partner, Technical Partners, or Part-Time Partners to engage with campus users at various levels related to technology in Academic Affairs, Student Affairs, Administration & Finance, and University Advancement divisions.
Solution Partner:
- Gather requirements and discuss solutions in the medium to long term timeframe - strategic
- Enter opportunities for IT to consider / pursue
- Meets with department chairs, directors, faculty, staff - performs regular check-ins
- Participates in department meetings on an invite or interval
- A “champion” of their stakeholder in IT sessions, checks IT work for their assigned departments periodically, participates in relevant projects
- Equivalent to a Technical Account Manager (TAM)
Technical Partner:
- Troubleshoots or identifies problems in their respective areas – tactical
- Enter opportunities for IT to consider / pursue
- Assigned and works in their area, “walks the floor” as a check-in as well as talking to faculty / staff informally and in 1-on-1
- Tends to have more technical background, especially in endpoint and classroom related technology
- A mix between field technician and sales engineer
Part-Time Partner:
- Fills in gaps in partner coverage for departments, either as a solutions partner or a technical partner
- Enter opportunities for IT to consider / pursue
- A good temporary role that exposes IT personnel to the campus to learn their departments
- On a revolving, assignment basis, anyone in IT can ask to be one
- Typical assignment lasts 6 – 12 months
Partner Bios
Glen Alvarez
Glen is the ITS Tech Partner for College of Business and Economics, Student Health & Counseling Services and The RAW. He joined the East Bay university family in 2019. His role involves coordinating ITS requests from stakeholders with the appropriate ITS resources to bring about technological solutions. This includes requests for software/hardware, projects and solutions to new problems. Glen spent 21 years working in the healthcare sector, with 17 years in healthcare IT for multi-state, integrated health system serving more than 80 communities in the continental US, mainly West Coast and Hawaii. Glen served in various roles including desktop support, network analyst, data center engineer and regional director for the system’s two Northern California hospitals and 25 associated clinics. He participated and led his team in a phased implementation and early adoption of Electronic Health Records systems as a part of an enterprise wide effort, beginning in 2004 through 2010. Prior to this he spent 5 years working in finance and healthcare finance. His experience has afforded him the opportunity to volunteer internationally after disasters and continues to support these efforts.
Glen enjoys running, hiking, diving, boating, music and international travels with family. Glen graduated from CSU Sonoma State with a BS in Economics and has an MS from in Computer Information Systems.
Phone Number: (510) 885-7546
Email: glen.alvarez@csueastbay.edu
Shane Anderson
Shane started with Cal State East Bay in 2013 and has done a variety of jobs to support the campus. Shane joined the Telecom Infrastructure team initially, and shortly moved to Data Center Operations. He was a part of a great team effort, relocating the Data Center in Warren Hall to its new location in the Student Administration building. Shane took a short break in employment from the university for some time but returned in the Classroom Technology Services team, providing a first response style hotline for technology needs during instruction and special events. He is currently earning his Bachelors in Business Administration. Shane is an avid gamer, a traveler, and admirer of antiques and history. Shane joined the ITS Partners team in 2020 for the College of Education and Allied Studies (CEAS).
Phone Number: (510) 885-3698
Email: shane.anderson@csueastbay.edu
Andrea Low
Andrea Low is the ITS Tech Partner for the College of Science, bringing a wealth of experience from her previous role. She previously served as an ITS Tech Partner for the College of Letters, Arts, and Social Sciences (CLASS), where she played a pivotal role in various technological aspects. Andrea began her journey with the MATS/AV team in 2014 working with lecture recording, video streaming, and video content management software, such as Panopto. She also provided invaluable support with iClickers, aiding professors and staff members in maximizing their classroom engagement. In 2018, she transitioned to Endpoint Management Support (EMS), where she excelled in resolving desktop-related issues, including hardware and software requests. When she is not working, Andrea spends time with her kids Andrew and Calvin. She enjoys listening to Star Talk, hiking, and gardening.
Phone Number: (510) 885-4582
Email: andrea.low@csueastbay.edu
Belinda Madali
Belinda has been with the university for twenty years, nineteen of those years were with the Service Desk, half of those years as the Service Desk Coordinator. Being at the Service Desk, which is the single point of contact for IT, she has a good understanding of the IT needs across the campus. As a Solutions Partner for Student Affairs she can use what she's learned over the years to help with those needs or issues.
Phone Number: (510) 885-4360
Email: belinda.madali@csueastbay.edu
Andy Mayeda
Andy is an ITS Solutions Partner supporting Academic Affairs and a portion of the College of Sciences departments. He helps faculty and staff to coordinate ITS related requests such as software implementations and classroom/lab upgrades. Andy works across the internal ITS groups to ensure communication and resolutions are effective and efficient. Andy joined 绿帽换妻 in 2017 after spending over 15 years working at Oracle and PeopleSoft. He managed global Business Intelligence Quality Assurance and IT CRM data integration teams. Prior to this, he spent around 15 years working at Charles Schwab, starting as a stock broker before transitioning into an IT career. Andy graduated from UC Berkeley with a BA in Applied Mathematics.
Phone Number: (510) 885-2087
Email: andy.mayeda@csueastbay.edu
Ryan Rabena
Ryan Rabena joined the Cal State East Bay community in January 2020 as a transfer student before graduating in 2022 with his bachelors in computer science. Returning in 2024 as a Tech Partner for the College of Science, Ryan is eager to make a positive impact for both students and faculty. He has aided in the frontend design, implementation and launch of a website for fashion brand Fifty2Hundred. He has close to a decade of customer service experience in the fields of foods, education and technology.
When Ryan is not working he enjoys working out, cooking, gaming and spending time with friends and family.
Phone Number: (510) 885-3000
Email: Ryan.Rabena@csueastbay.edu
Michelle Young
Michelle is an ITS Solutions Partner supporting Administration and Finance. She joined the 绿帽换妻 family in March 2017 as a BSA and transitioned into her role as a Solutions Partner in April 2018. Her role involves coordinating ITS related requests with stakeholders and ITS internal staff to achieve effective and efficient communication, facilitating stakeholders' technology implementation and building effective relationships with stakeholders. Before joining 绿帽换妻, she spent over 25 years in Silicon Valley working at Acer and Adobe often wearing many hats from Senior BSA to BSA Manager to Business Architect. She has worked in many areas of business functions/processes such as Order to Cash, Procure to Pay, and Customer Relationship Management supporting and managing Enterprise Resources Application (ERP). Michelle graduated from SUNY Buffalo with her MBA in Management Information Systems. She loves cooking, gardening and traveling (though she would love to do it more often!). She lives in Pleasanton with her husband Edward. She has two amazing sons, Fred and Tim. Fred is living in Los Angeles and Tim lives with her at home.