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Residential Computing Network Information (ResNet)

Pioneer Heights Internet Information

As part of a Campus-Wide program, Pioneer Heights is going port less. Ethernet ports that are inside the apartment are no longer active and cannot be used to access the internet, read the following article "" for more information. The Internet can only be accessed via wireless in Student Housing Apartments. Campus IT has made significant improvements to the Pioneer Heights wireless network and all connections will be wireless. If you plan to bring a Desktop to campus, it is suggested that you purchase a USB Wireless Network Adapter to receive Internet service.

Basic Instructions for "eduroam" network

• Simply visit and follow the instructions for your device.
• Students can also visit the for assistance.

No internet connection?

1. Connect to 绿帽换妻-GUEST and register a guest account.
2. Once you log into 绿帽换妻-GUEST, open a browser and visit .
3. Follow the instructions for your device.

Once successfully connected to eduroam, make sure to forget the 绿帽换妻-GUEST network to prevent your device from automatically connecting to it in the future.

If you have any issues you can click the following for the Eduroam Website.

If you are a Guest and do not have a current University affiliation, you can access the wireless via the 绿帽换妻-Guest network, which is intended for guest access to a short-term account created using a self-registration portal.

ResNet Acceptable Use Policy

If you are still having trouble connecting to the campus internet you can head over to the Core Library Helpdesk which is open on Monday to Friday from 8 AM to 4 PM. 

Getting Your Gaming Consoles and Multimedia Equipment Connected

CSU East Bay is now providing a mechanism to connect some gaming consoles and Internet TV devices to the wireless network in the residence halls through a self-service registration process. Each resident can have up to three entertainment devices connected to "TheHts" network at a time. Device registrations are automatically deleted between Summer and Fall of each year. This service is offered as a convenience to residential students; the Information Technology Services (ITS) Service Desk does not provide support for gaming consoles and Internet TV devices.

For Roku SmartTV, do the following after registering your device:

From the Roku Home screen, select Settings > Network > Set up new wireless connection > TheHts > "I am at home"
WARNING – DO NOT SELECT "I am at a hotel or college dorm"

There is no cellular data. What should I do?

Housing is aware of the poor cellular signal and has attempted to work with other carriers, but has been unsuccessful. One of the main reasons for poor cell signal is the lack of nearby cell towers. Cell towers are responsible for transmitting and receiving signals; the farther you are from a tower, the weaker the signal becomes. Unfortunately, the placement and availability of cell towers are beyond our control. Below are some steps to resolve some issues.

Troubleshooting with wireless providers

AT&T -

T-Mobile -

Verizon -

Wifi Calling

Android -

Apple -

Report an Housing Technology Issue

If you still have trouble with the following:

• Connecting your SmartTV or Entertainment Device
• Poor Wireless Internet Connection
• Housing Technology Related Issues

Please click the button below to report the issue